1. Information We Collect

We may collect limited personal information necessary to deliver our cable and camera installation services, including:

• Contact Information: Name, phone number, email address, or physical address provided when you request a quote, schedule a service, or contact us.
• Service-Related Information: Details about your installation project, such as equipment preferences or site specifications, shared voluntarily during consultations or service agreements.
• Payment Information: Billing details (e.g., credit card or bank information) processed securely through third-party payment providers for service payments.

We only collect information you directly provide to us via phone, email, our website, or in-person consultations.

2. How We Use Your Information

We use your information solely to:

• Schedule and perform cable and camera installation services.
• Communicate with you about your appointment, including confirmations, updates, or follow-ups.
• Process payments securely through trusted third-party providers.
• Respond to your inquiries or provide customer support.
• To delete.

We do not use your information for marketing, profiling, or any purpose unrelated to delivering our services.

3. Data Retention and Deletion

At Btech, we believe in data minimization. We retain your personal information only for as long as necessary to complete the service you requested and fulfill any legal or contractual obligations (e.g., invoicing or warranties). Once this period ends—typically after service completion and payment processing—we delete your information from our systems. We do not store your data for future use, marketing, or sharing without your consent.

4. Sharing Your Information

We do not sell, trade, or share your personal information with third parties, except in the following cases:

• Service Providers: We may share limited information with trusted third-party providers (e.g., payment processors) to complete transactions or services. These providers are contractually obligated to protect your data and only use it for the specified purpose.
• Legal Requirements: We may disclose information if required by law, such as to comply with a court order or government request.

5. Data Security

We take reasonable measures to protect your information during the brief period we hold it, including:

• Payment processing systems.
• Limiting access to your information to authorized personnel only.

While we strive to protect your information, no system is completely immune to risks. We commit to promptly addressing any potential security concerns.

6. Your Rights

You have the right to:

• Deletion: Request deletion of your information, which we will honor once our service to you and legal obligations are complete.

To exercise these rights, contact us at support@btechhive.com. We will respond promptly to your requests.

7. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in our practices or legal requirements. The updated policy will be posted here on our website with a revised “Last Updated” date. Please check periodically for updates.

8. Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us at:

support@btechhive.com

We are committed to addressing your inquiries promptly and transparently.

By engaging our services, you acknowledge that you have read and understood this Privacy Policy. Thank you for trusting B Tech with your cable and camera installation needs.